Do I need a driving licence for vehicles?
Since electric bicycles are considered under the same scope as bicycles according to the Highway Traffic Law, they do not require a driver's license. Mopeds can be used with class M licenses in accordance with the Highway Traffic Law. However, class B license holders can also use class M vehicles. Motorcycles, in accordance with the Highway Traffic Law; Those who will use two-wheeled motorcycles with or without a sidecar whose cylinder volume is 125 cubic centimeters, whose power is 11 kilowatts and whose power-to-weight ratio does not exceed 0.1, and three-wheeled motorcycles whose power does not exceed 15 kilowatts must have a Class A1 license. Those who will use two-wheeled motorcycles with or without a sidecar whose power is 35 kilowatts and whose power-to-weight ratio does not exceed 0.2, and three-wheeled motorcycles whose power does not exceed 15 kilowatts must have a Class A license.
Does your Volta vehicle require a license plate?
Among the products manufactured at Volta Motor, there is no license plate requirement for any product in the electric bicycle, kickscooter and teknoped categories. Gasoline; mopeds, motorcycles, Electric; mopeds, motorized bicycles and motorcycles require license plate registration.
Does your Volta vehicle require a license plate?
Among the products manufactured at Volta Motor, there is no license plate requirement for any product in the electric bicycle, kickscooter and teknoped categories. Gasoline; mopeds, motorcycles, Electric; mopeds, motorized bicycles and motorcycles require license plate registration.
There is a fault in my vehicle, what should I do? / Where is the nearest authorized service?
You can get support by contacting the authorized service closest to your location from the "service" tab on our website www.volta.com.tr.
I want to buy a vehicle, can I pick it up from the factory? / Where is the nearest authorized dealer?
There is no product sale from the factory. Product sales are made by our authorized dealers. You can get information about our products by contacting the authorized sales dealer closest to your location from the "sales" tab on our website www.volta.com.tr.
How long is the warranty period for my vehicle? / What are the warranty conditions?
All components of the product are guaranteed against manufacturing defects for 2 years under the conditions listed in the warranty document.
Users must first have their vehicles warranty started within one month after receiving them. After the warranty is started through authorized services, regular periodic maintenance must be performed at Volta Motor authorized services. Users can also review the periodic maintenance and warranty conditions in the user manual.
Will I pay for the installation of my vehicle?
There is no charge for installation or warranty initiation processes. External processes (accessories, alarms, locks, etc.) requested from authorized services are subject to a fee.
How often should I have it serviced? / How much does maintenance cost?
You can access model-based maintenance periods from the user manual.
Do you have a home delivery option for my vehicle that I purchased from online platforms?
Product deliveries are made free of charge within 30 business days from Volta Motor authorized service or delivery points close to your address. When the product is shipped, you will be contacted through your contact number.
If requested, home delivery can be made for a fee.
Is traffic insurance mandatory for your vehicles?
It is mandatory to have traffic insurance for motorcycles of 50cc and above.
I need spare parts. How can I get them?
Spare parts sales are made by our authorized services. You can get support by contacting the authorized service closest to your location from the "service" tab on our www.volta.com.tr website.
My vehicle arrived damaged/missing. What should I do?
If there is a damaged/missing part in your vehicle, a PDI form is prepared by our authorized service and sent to our company.
How can I return my product?
It is not possible to return vehicles that have been registered and have their SCT paid.
For return processes, you can contact the dealer/platform from which you purchased the product.
I haven't received the product I purchased from online platforms. When can I receive it?
When the product reaches the authorized service, you will be informed via your contact number.
I want to be your authorized service/dealer.
If you fill out the authorized dealer/service application form on our website www.volta.com.tr, we will get back to you as soon as possible.
What is the status of my vehicle that I delivered to your authorized service for repair?
You can get information about the repair process from the authorized service where you delivered your vehicle.
The registration documents for the vehicle I purchased were not sent.
The documents required for registration are sent by the dealer/online platform from which you purchased the product.
I lost/did not receive the certificate of conformity for the vehicle I purchased. How can I obtain it?
If the certificate of conformity is missing from the product or is lost, support will be provided if you notify the authorized dealer/service where you purchased the product.
I won't be using my vehicle for a long time, how should I store it?
If you will not use your vehicle for a long time, such as during the winter months, you can use the vehicle storage guide in the user manual.
Can modifications be made to the vehicle?
Modifications to the vehicle or replacement of original parts may cause a violation of safety and laws. Therefore, it is not recommended to make any changes to the vehicle that do not comply with legal regulations.
Do I have to pay SCT when purchasing a vehicle?
The vehicle's SCT is paid by the seller.
For which vehicles is MVT not paid?
In the gasoline product categories, vehicles with an engine cylinder volume of 100 cc and above are subject to MTV. In the electric vehicle categories, vehicles with an electric motor power of 6 kW and above are subject to MTV. Since no electric vehicle produced by Volta Motor has an engine power of 6 kW and above, it is not subject to MTV.
